I read an interesting article for my Reference class this past week: Quality Through Improved Service: The Implementation of Social Networking Tools in an Academic Library by Cecilia Penzhorn. I found it extremely useful for use in the Academic setting, so I thought I would comment and share: Open access is becoming more and more […]
Tag: Reference Service
Business Reference: How to sort through it
For my Business Reference class, we recently had a question-set assignment where our goal was to find the most up-to-date information and provide the “correct” answer with APA-citation. Sounds easy enough, right? Wrong. I discovered many problems with the assignment to the point I was second guessing myself over and over. This could be attributed […]
Death of a Listserv
The use of instant messenger (IM) with regard to reference capabilities is becoming more common among academic and research libraries. Naturally, more people are talking about the benefits and also the negative aspects of utilizing this service within their own library through listservs. In my exploration through the DIGLIB mailing list, I discovered a thread […]
[De]construction of the Reference Desk
I have often wondered where the reference librarian was when I needed them. Haven’t you? It seems whenever you need help, it’s after hours, or the librarian is in a meeting (shock!). But, recently, I came across an article that functions as a model for any library that may be thinking of getting rid of […]
